Contact customer support by emailing support@aktiia.com and indicate that you would like to use your right to withdraw. Please note that only forms completed within the 14 days withdrawal period will be accepted. The proof of purchase from www.aktiia.com should be included. Products not returned in their original packaging (all components must be included in the return) or not in their original condition will not qualify for a refund. Refunds will only be made in the form of the initial payment.