You may request a return for refund within 14 days from the date of delivery:
How do I start a return?
Go to the user icon
on the top right of the Hilo website Hilo | Easy 24/7 blood pressure monitoring and enter your e-mail
Enter your Order Number and e-mail address and press → Find Order
Select the items you wish to return.
For all return reasons you must upload a photo of the item.
Receive your return label to ship back the device- Package the item securely and affix the return label to the parcel.
Ship the item back to Hilo. Refunds are processed after the item is received and inspected.
For further details, please refer to our Terms & Conditions Refunds are issued promptly to the original payment method after the returned item is received and inspected. The exact timeline may vary depending on your payment provider.
⚠️ Important Information
We will refund the device and your initial payment, including the membership fee.
However, we are not able to cancel your subscription on your behalf.
If you have entered your payment details via the App Store, you must cancel the subscription directly in the App Store. If not cancelled, the subscription will automatically renew at the next billing cycle (after 1 year) and you will be charged again.
Accessories like chargers and straps follow the standard return process outlined above.- For incorrect items, upload a photo of what was received during the return process.
For unsuitable items, ensure the product is returned in its original packaging and clearly indicate your order number, name, and address on the parcel.