Renewing your Hilo subscription depends on how you subscribed.
Subscription purchased through the Hilo website
Your subscription renews automatically each year, so no action is needed. Your saved payment method will be charged at the start of each new billing cycle.
If your payment fails, you'll have a 30-day grace period to update your payment details and keep your subscription active.
Subscription included with a Hilo Band purchased from a retailer
If you purchased your Hilo Band from Amazon, Galaxus, or another retailer, you can extend your prepaid subscription before it expires.
Sign in at app.hilo.com.
Open the Membership tab.
Select Extend Subscription and follow the checkout instructions.
The Extend Subscription option becomes available during the final 3 months of your prepaid subscription.
Expired subscription
If your subscription has already expired, you can renew it through the Hilo web portal at app.hilo.com.
Apple App Store or Google Play subscription
Your subscription renews automatically through Apple or Google.
If you've cancelled your store subscription and want to continue, sign in to the Hilo web portal and select Manage My Subscription to switch to website billing.