You can cancel your Hilo subscription at any time. The steps depend on how you subscribed.
Subscription purchased or renewed through the Hilo website
Open the Hilo app and go to Profile → Manage My Membership. Alternatively, sign in at app.hilo.com, open the Membership tab and select Manage Subscription.
On the secure subscription management page, select the cancellation option and choose a reason.
Apple App Store subscription
Open Settings on your iPhone.
Tap your Apple Account → Subscriptions.
Select Hilo → Cancel Subscription.
Google Play subscription
Open the Google Play Store.
Tap your profile icon → Payments & subscriptions → Subscriptions.
Select Hilo → Cancel subscription.
Note: App Store and Google Play subscriptions must be cancelled through their respective stores, not the Hilo web portal.
Subscription included with your Hilo Band
If your Hilo Band came with a prepaid subscription and you haven't enabled automatic renewal, there's nothing to cancel. Your subscription will automatically expire on the end date shown in the Hilo app.
What happens after cancellation?
Your subscription remains active until the end of your current paid period.
Cancelling stops automatic renewal, so you won't be charged for another year.
Unused months are not refunded.
Example: If you purchase an annual subscription on 27 March 2026 and cancel in April, you'll still have access until 27 March 2027, with no further renewal charge.