Troubleshooting
26 articles
- Why did I not receive an email to reset my password after the message “We sent you an email to reset your password, please check your inbox and click on the link to reset it"?
- I had a skin rash on my wrist where I usually wear the bracelet; what should I do?
- Can I charge the Hilo Band while it is wet?
- What should I do if my Hilo Band gets wet?
- How do I change the language of my Newsletter?
- Is it possible that the bracelet took a measurement, while I was not wearing it?
- Why is my calibration "incomplete"?
- Why is the system asking to calibrate again within 48h?
- How do I know that my bracelet is fully charged?
- How do I charge my Hilo Band and check the battery level?
- How many days does the battery last on a single charge? What is the battery autonomy of the bracelet?
- The cuff does not inflate. What can I do?
- The calibration cuff is too small/large; can I buy it in a different size?
- During pairing, I got the message that my bracelet is already paired to another account; what should I do?
- My verification link has expired; what should I do?
- I did not receive a verification email to confirm my email; what should I do ?
- My charger does not light up red, when I put the bracelet on the charger; what should I do?
- Why do I have a disclaimer saying that my data might not be accurate?
- I cannot pair my cuff to my phone; what can I do?
- Why can I not log into my Hilo account?
- Why is the red light on my charger blinking?
- I cannot pair my bracelet to my phone; what can I do?
- My bracelet does not take measurements anymore
- The bracelet strap is too small / too large. Can I buy a strap in a different size?
- I cannot connect my Hilo Band; What can I do?
- I have gaps/empty slots/no measurements in my app. How can I get more readings?