Why did I not receive an email to reset my password after the message “We sent you an email to reset your password, please check your inbox and click on the link to reset it"? : Aktiia

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Can I add a note to help me interpret my BP measurements? Can I change the e-mail address of my account? Daily Sync Reminder Explained How can I add a note? How can I edit/delete a note? How can I link a note with a BP measurement? How do I create an account in the Aktiia App? How do I set my sleeping schedule How do I take a Camera measurement? How do I upgrade my Aktiia App to the new release? (For Camera-Based Users) How is Time in Target Range (TTR) calculated? How to add/modify/delete a medication How to Fix "Connection error" When Using Camera Measurements in the Aktiia App How to Fix the "No Signal Detected" Issue During Measurement with Aktiia I did not receive a verification email to confirm my email; what should I do? I do not find Aktiia app in the store. What can I do? My verification link has expired; what should I do? Setting Up Your Measurement Schedule Understanding the Detailed Blood Pressure Screen What can i do to get a better signal? What devices and/or operating systems does Aktiia work with? Compatibility What is new in the Aktiia App version 2.0.0? Where can I see my notes? Where do I see my blood pressure and my heart rate measurements? Your Blood Pressure Dashboard Explained Where is the Aktiia app available? Which phones support Aktiia camera measurements? Why can I not log into my Aktiia account? Why Can’t I Complete a Measurement Due to High Phone Temperature? Why did I not receive an email to reset my password after the message “We sent you an email to reset your password, please check your inbox and click on the link to reset it"?

Why did I not receive an email to reset my password after the message “We sent you an email to reset your password, please check your inbox and click on the link to reset it"? Print

It could be mainly for two reasons:

The "reset your password email" was sent to your spam inbox.
The email address you entered does not exist because it:
· Contains a typo or a misspelling
· You are pressing the "Log in" button while using the credentials of the Aktiia website (used only for orders). Those two accounts are independent. The Aktiia G2C App will not recognize your website credentials. Make sure you create a new account and not pressing the “Log in” button.