Here are the first steps you need to follow to get your Aktiia up and running:

Please acknowledge the Contraindications and read the User Manuals.

Step 1: Charge the cuff and the bracelet

Warning! remove the plastic film from the sensor; this is not always visible at first sight.  

During the charging of the bracelet, the charger slowly glows red. Once charged, the red light is constant.

While charging the cuff, the LED will be blinking green, and once charged, steady green. Please don't forget to switch on the cuff for charging. 

While the devices are charging, you can download and install the app.

Step 2: Download and install the app

Download the free Aktiia mobile application from the official store (Android, iOS).  

Check the compatibility: What devices and/or operating systems does Aktiia work with?

Aktiia is authorized to sell and ship devices only to countries where we have obtained regulatory clearance. At present, these countries include the United Kingdom, France, Germany, Austria, Switzerland, the Republic of Ireland, and Italy. 

The Aktiia mobile application is available exclusively through the Apple Store and Google Play, provided the user is registered in a European country.

Step 3: Get Started and Create Your Personal Aktiia Account

To access the Aktiia application, first-time users need to create an Aktiia account by clicking the "Get Started" button in the Aktiia application on their phone. If you already have an account, please click "Log In".

Proceed by selecting the checkboxes for the Terms of Service and the Privacy Policy, and press "CONTINUE" to fill in your personal information:

After entering your personal information, please verify your email address. You will receive an email containing a link to confirm your email. If you do not verify your email address within 24 hours by clicking on the verification link, you will need to repeat the process from the beginning. 

If you did not receive the Verification email, please follow these steps:

• Check your spam inbox or your spam filters

• Repeat the registration process making sure you input the correct email address

Once your email has been verified, you can proceed to the next step shown in the Aktiia app to pair your cuff and bracelet. 

Step 4: Pair your cuff and your bracelet

Warning! Please do not attempt to connect your Aktiia devices from the Bluetooth list on your phone, as this will cause the pairing to fail.

The Aktiia app never gathers or uses location information. However, due to the design of the Android operating system, the Aktiia app requires location access permission to perform a Bluetooth scan, which is necessary to pair your Aktiia bracelet and cuff. This is because a Bluetooth scan can potentially gather location-related information from the user’s own devices and Bluetooth beacons in places such as shops and transit facilities. Android's request for location access permission is intended to make users aware of this possibility.

For iOS devices, granting location access is not necessary.

You can press "CONTINUE" to start the pairing process. To pair your Aktiia bracelet, please place it on the charger and ensure the red LED is either glowing or steady.

Press "CONTINUE" to pair the cuff.

Warning! The cuff should not be charging during the pairing process, as this will cause the pairing to fail.

• Switch on the cuff; a blinking blue light should appear on the device. 

• The app will guide you through the process. 

• Tap "CONTINUE" and then "START PAIRING".

If the pairing is successful, you will receive a message in the app: "Great! Your Aktiia cuff is paired."

The blue light on the cuff will then stop blinking and become steady blue. 

Press "CONTINUE" to perform the initialization.

In the app, under "Devices" screen, you should see that both the bracelet and the cuff are paired.

Step 5: Initialization

The app will guide you through the initialization process. For detailed instructions, please refer to the Initialization Guide: How do I initialize? If you encounter any issues during initialization, consult our Troubleshooting section.

Please note that, despite following all instructions carefully, a successful measurement may occasionally not be achievable. This may be due to low skin perfusion at the wrist or significant variations in blood pressure during measurements. In such cases, the Aktiia app will prompt you to stop the measurement and try again after a few hours to ensure accuracy.

If you continue to experience issues after three attempts at different times of the day, please contact Aktiia Support for assistance and discontinue use of the device until the issue is resolved.

Step 6: Store your cuff

Now you can store your cuff for the next 30 days, until the app requires you to perform another initialization..