Popular Questions

• How to create your Hilo Band Account: A Quick Guide
• What are Hilo products and how do they work?
• Is the Hilo Band waterproof?
• I have gaps in my daily measurements. How can I get more readings?
• I cannot pair my bracelet to my phone; what can I do?

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Product

• Understanding Your Hilo Band`s Water Resistance
• How often does the Hilo Band take a BP reading?
• How do I generate a report of all the measurements? How can I share my data with my doctor?
• Does Hilo Band measure my blood pressure when I'm running, walking, exercising?
• How is my blood pressure measured?

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Hilo App

• Is Hilo App integrated in Apple Health? Does the app automatically push BP data to Google fit?
• Where is the Hilo App available?
• How do I upgrade my Hilo App to the new release?
• What devices and operating systems are compatible with the Hilo App?
• How do I transfer my bracelet to a different user?

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Membership

• What Benefits does my Hilo membership include?
• How Do I Subscribe to Hilo Membership?
• How much does the Hilo Membership cost?
• Can I use my Hilo Band without a Membership?
• Will I lose my data if I cancel my Hilo Membership?

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Initialization and Accuracy

• How do I initialize?
• Why do some blood pressure readings by the Hilo Band not match those of a regular cuff?
• How accurate is Hilo Band?
• Which arm does the initialization cuff need to be worn on?
• Why is it necessary to use the initialization Hilo Cuff?

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Pairing and Connection

• Pairing your Hilo Band
• Pairing your Hilo Cuff
• How do I unpair my device?
• Do I need my phone close by with a Bluetooth connection ON to have blood pressure measurements?
• I changed my phone/I lost my phone/ My phone broke. Do I need to unpair and pair again?

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Orders - Shipping - Billing

• What countries do you ship to?
• Where can I buy Hilo and how can I pay?
• What is included in the price of Hilo?
• What’s included in the box?
• How long is the warranty period?

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Troubleshooting

• My charger does not light up red, when I put the bracelet on the charger; what should I do?
• I have gaps in my daily measurements / How can I get more readings?
• I cannot connect my Hilo Band; What can I do?
• The bracelet strap is too small / too large. Can I buy a strap in a different size?
• My bracelet does not take measurements anymore

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Returns

• How do I request a return for refund of my Hilo?
• What address should I use to return the device for refund?