Popular Questions

• How do I get started with Aktiia?
• Can I leave the Aktiia bracelet on when I swim, bathe or shower?
• I have gaps in my daily measurements / How can I get more readings?
• What are the main tips for a successful initialization?
• What is Aktiia and how does it work?

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Product

• What is Aktiia and how does it work?
• How is my blood pressure measured?
• How often does the Aktiia bracelet take a BP reading?
• Does Aktiia BP Monitor measure my blood pressure when I'm running, walking, exercising?
• I have gaps in my daily measurements / How can I get more readings?

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Aktiia App

• I did not receive a verification email to confirm my email; what should I do?
• How secure is my personal data?
• How can I download all my data?
• What devices and/or operating systems does Aktiia work with?
• Where is the Aktiia app available?

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Initialization and Accuracy

• Why is it necessary to use the initialization cuff?
• How accurate is Aktiia?
• How often do I need to use the Aktiia Initialization cuff?
• How has Aktiia´s accuracy been validated?
• Which arm does the initialization cuff need to be worn on?

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Pairing and Connection

• How does the Aktiia bracelet and cuff connect to the Aktiia mobile App?
• Do I need my phone close by with a Bluetooth connection ON to have blood pressure measurements?
• Will the Aktiia app work with a tablet or a smartwatch?
• Pairing your Aktiia Bracelet
• Pairing your Aktiia Cuff

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Orders - Shipping - Billing

• What’s included in the box?
• Will I be charged any additional delivery fees?
• What is included in the price? Will I be charged any additional fee for using the Aktiia App?
• What are the shipping options?
• Do I have to pay to access my data?

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Troubleshooting

• My charger does not light up red, when I put the bracelet on the charger; what should I do?
• How many days does the battery last on a single charge? What is the battery life of the Aktiia bracelet?
• Why can I not log into my Aktiia account?
• Why do I have a disclaimer saying that my data might not be accurate?
• I cannot pair my bracelet to my phone; what can I do?

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Returns

• How do I request a return of my Aktiia device?
• What address should I use to ship the device back?