How to Fix "Connection error" When Using Camera Measurements in the Hilo App

If you encounter the "Connection error" message while attempting a camera measurement in the Hilo App, follow these steps to resolve the issue:

1. Check Your Internet Connection

   • Ensure your device is connected to a stable Wi-Fi network or mobile data is enabled.

   • Test other apps or websites to confirm your connection is working.

2. Turn Off Airplane Mode

   • Verify that Airplane Mode is not enabled, as it disables internet access.

3. Restart the App

   • Fully close the Hilo app and reopen it, then retry the camera measurement.

4. Restart Your Phone.

   • If the issue persists, restart your phone.

This issue may occur if your device temporarily loses connection during the camera measurement process. Following these steps should help you resolve it promptly.