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Knowledge base
Aktiia FAQ
Popular Questions
7
How do I get started with Aktiia?
Bracelet IP33 vs IP67: Can I shower or bathe while wearing my Aktiia Bracelet?
I have gaps in my daily measurements / How can I get more readings?
What are the main tips for a successful initialization?
What is Aktiia and how does it work?
View all 7
Product
28
What is Aktiia and how does it work?
How is my blood pressure measured?
How often does the Aktiia bracelet take a BP reading?
Does Aktiia BP Monitor measure my blood pressure when I'm running, walking, exercising?
Where do I see all the measurements taken within the two hours range on my Aktiia App?
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Aktiia App
30
I did not receive a verification email to confirm my email; what should I do?
How secure is my personal data?
What devices and/or operating systems does Aktiia work with?
Where is the Aktiia app available?
Where is my data stored ? Who has access to my data?
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Initialization and Accuracy
17
Why is it necessary to use the initialization cuff?
How accurate is Aktiia?
How often do I need to use the Aktiia Initialization cuff?
How has Aktiia´s accuracy been validated?
Which arm does the initialization cuff need to be worn on?
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Pairing and Connection
8
How does the Aktiia bracelet and cuff connect to the Aktiia mobile App?
Do I need my phone close by with a Bluetooth connection ON to have blood pressure measurements?
Will the Aktiia app work with a tablet or a smartwatch?
Pairing your Aktiia Bracelet
Pairing your Aktiia Cuff
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Orders - Shipping - Billing
14
What’s included in the box?
What is included in the price of the Aktiia device? Will I be charged any additional fee for using the AKTIIA App?
What are the shipping options?
Do I have to pay to access my data?
What countries do you ship to?
View all 14
Troubleshooting
28
My charger does not light up red, when I put the bracelet on the charger; what should I do?
How many days does the battery last on a single charge? What is the battery life of the Aktiia bracelet?
Why can I not log into my Aktiia account?
Why do I have a disclaimer saying that my data might not be accurate?
I cannot pair my bracelet to my phone; what can I do?
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Returns
2
How do I request a return of my Aktiia device?
What address should I use to ship the device back?