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Knowledge base
Aktiia FAQ
Popular Questions
6
How do I get started with Aktiia?
Can I leave the Aktiia bracelet on when I swim, bathe or shower?
I have gaps in my daily measurements / How can I get more readings?
What are the main tips for a successful initialization?
What is Aktiia and how does it work?
View all 6
Product
24
What is Aktiia and how does it work?
How is my blood pressure measured?
How often does the Aktiia bracelet take a BP reading?
Does Aktiia BP Monitor measure my blood pressure when I'm running, walking, exercising?
I have gaps in my daily measurements / How can I get more readings?
View all 24
Aktiia App
27
I did not receive a verification email to confirm my email; what should I do?
How secure is my personal data?
How can I download all my data?
What devices and/or operating systems does Aktiia work with?
Where is the Aktiia app available?
View all 27
Initialization and Accuracy
17
Why is it necessary to use the initialization cuff?
How accurate is Aktiia?
How often do I need to use the Aktiia Initialization cuff?
How has Aktiia´s accuracy been validated?
Which arm does the initialization cuff need to be worn on?
View all 17
Pairing and Connection
8
How does the Aktiia bracelet and cuff connect to the Aktiia mobile App?
Do I need my phone close by with a Bluetooth connection ON to have blood pressure measurements?
Will the Aktiia app work with a tablet or a smartwatch?
Pairing your Aktiia Bracelet
Pairing your Aktiia Cuff
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Orders - Shipping - Billing
13
What’s included in the box?
Will I be charged any additional delivery fees?
What is included in the price? Will I be charged any additional fee for using the Aktiia App?
What are the shipping options?
Do I have to pay to access my data?
View all 13
Troubleshooting
24
My charger does not light up red, when I put the bracelet on the charger; what should I do?
How many days does the battery last on a single charge? What is the battery life of the Aktiia bracelet?
Why can I not log into my Aktiia account?
Why do I have a disclaimer saying that my data might not be accurate?
I cannot pair my bracelet to my phone; what can I do?
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Returns
2
How do I request a return of my Aktiia device?
What address should I use to ship the device back?