To avoid pairing issues when switching to a new phone, please unpair your Hilo devices from your current phone first before attempting to connect them to your new phone.
Follow these steps:
Unpair from your current phone:
Open the Hilo App and go to the Measure tab.
Tap on Hilo Band and Hilo Cuff, then unpair them from your account.
Go to the Bluetooth (BLE) settings on your current phone.
Locate your Hilo devices.
Select each device and choose "Unpair," "Forget," or "Delete."
Set up your new phone:
Install and open the Hilo App on your new phone.
Log in using the same account credentials you used previously.
Pair your devices through the app:
Follow the in-app guided steps to pair your Hilo Band and Hilo Cuff.
Important: Do not manually pair the devices via your phone's Bluetooth settings—let the Hilo App guide the process.
By following these instructions carefully, you can ensure a smooth transition without any pairing issues.
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