To avoid pairing issues when switching to a new phone, please unpair your Hilo devices from your current phone first before attempting to connect them to your new phone.

Follow these steps:

  1. Unpair from your current phone:

    • Open the Hilo App and go to the Measure tab.

    • Tap on Hilo Band and Hilo Cuff, then unpair them from your account.

    • Go to the Bluetooth (BLE) settings on your current phone.

      • Locate your Hilo devices.

      • Select each device and choose "Unpair," "Forget," or "Delete."

  2. Set up your new phone:

    • Install and open the Hilo App on your new phone.

    • Log in using the same account credentials you used previously.

  3. Pair your devices through the app:

    • Follow the in-app guided steps to pair your Hilo Band and Hilo Cuff.

    • Important: Do not manually pair the devices via your phone's Bluetooth settings—let the Hilo App guide the process.

By following these instructions carefully, you can ensure a smooth transition without any pairing issues.

Related FAQ:

Pairing your Aktiia Bracelet

Pairing your Aktiia Cuff