During pairing, I got the message that my bracelet is already paired to another account; what should I do? : Hilo

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My charger does not light up red, when I put the bracelet on the charger; what should I do? I have gaps in my daily measurements / How can I get more readings? I cannot connect my Hilo Band; What can I do? The bracelet strap is too small / too large. Can I buy a strap in a different size? My bracelet does not take measurements anymore How many days does the battery last on a single charge? What is the battery autonomy of the bracelet? I cannot pair my bracelet to my phone; what can I do? How long does it take to fully charge Hilo Band? The bracelet is blinking fast red when on the charger and does not pair Why can I not log into my Hilo account? I cannot pair my cuff to my phone; what can I do? How do I know that my bracelet is fully charged? Why do I have a disclaimer saying that my data might not be accurate? Why did I not receive an email to reset my password after the message “We sent you an email to reset your password, please check your inbox and click on the link to reset it"? I did not receive a verification email to confirm my email; what should I do ? My verification link has expired; what should I do? During pairing, I got the message that my bracelet is already paired to another account; what should I do? The calibration cuff is too small/large; can I buy it in a different size? The cuff does not inflate. What can I do? Why is the system asking to calibrate again within 48h? Why is my calibration "incomplete"? Is it possible that the bracelet took a measurement, while I was not wearing it? How do I change the language of my Newsletter? What should I do if my Hilo Band gets wet? Can I charge the Hilo Band while it is wet? I had a skin rash on my wrist where I usually wear the bracelet; what should I do?

During pairing, I got the message that my bracelet is already paired to another account; what should I do? Print

Hilo is meant for personal use only and should not be shared.

The error message is displayed when you try to pair a Hilo Band to two different user accounts.

One account = Hilo Band + Hilo Cuff

Ensure that only the Hilo Band you are trying to pair is on the charger and/or the Aktiia cuff you are trying to pair is the one that is paired with your account.

Please see the following FAQ`s for further information on how to pair/unpair your Hilo devices:

Pairing your Aktiia Bracelet

Pairing your Aktiia Cuff

How do I transfer my bracelet to a different user?

I changed my phone/I lost my phone/ My phone broke. Do I need to unpair and pair again?

How do I unpair my device?