I had a skin rash on my wrist where I usually wear the bracelet; what should I do?

If you have a known allergy to any of the components of our product we recommend you stop using the product and seek medical advice. 

For further information on the composition of the Hilo Band’s materials check: What materials is the Aktiia Bracelet made of?

Skin reactions can be avoided in non-allergic users by simply:

• Maintaining cleanliness by periodically wiping your Hilo Band and the strap with a soft cloth lightly dampened with water: How do I clean the Aktiia bracelet? How do I clean the sensor?

• Giving your skin regular breaks from the device to mitigate the risk of skin irritation, for instance, while you take a shower or exercise.

• Drying the Hilo Band promptly if it gets wet.

• Avoid wearing the bracelet during intense physical activity.  Can I wear my Aktiia Bracelet while exercising?What should I avoid while wearing my Aktiia Bracelet?

If the issue persists, we recommend consulting your physician for further guidance. If you need further support please contact us through the bot.

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