My charger does not light up red, when I put the bracelet on the charger; what should I do? : Hilo

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My charger does not light up red, when I put the bracelet on the charger; what should I do? I have gaps in my daily measurements / How can I get more readings? I cannot connect my Hilo Band; What can I do? The bracelet strap is too small / too large. Can I buy a strap in a different size? My bracelet does not take measurements anymore How many days does the battery last on a single charge? What is the battery autonomy of the bracelet? I cannot pair my bracelet to my phone; what can I do? How long does it take to fully charge Hilo Band? The bracelet is blinking fast red when on the charger and does not pair Why can I not log into my Hilo account? I cannot pair my cuff to my phone; what can I do? How do I know that my bracelet is fully charged? Why do I have a disclaimer saying that my data might not be accurate? Why did I not receive an email to reset my password after the message “We sent you an email to reset your password, please check your inbox and click on the link to reset it"? I did not receive a verification email to confirm my email; what should I do ? My verification link has expired; what should I do? During pairing, I got the message that my bracelet is already paired to another account; what should I do? The initialization cuff is too small/large; can I buy it in a different size? The cuff does not inflate. What can I do? Why did my initialization complete with a warning that “a slight change in parameters was noticed”? Why did my initialization not complete with the message that “a meaningful change in parameters was noticed”? Why did my initialization not complete with the message that “my blood pressure is varying too much”? Is it possible that the bracelet took a measurement, while I was not wearing it? How do I change the language of my Newsletter? What should I do if my Hilo Band gets wet? Can I charge the Hilo Band while it is wet? I had a skin rash on my wrist where I usually wear the bracelet; what should I do?

My charger does not light up red, when I put the bracelet on the charger; what should I do? Print

If it is the first time you use the device, make sure you removed the plastic protection from the sensor, it is not always visible at first glance.

Check that your charger is properly connected to a power supply. Ensure that the bracelet is correctly positioned on the charging station; with IP33 and IP67 chargers you should hear a "click"-sound and feel the magnetic attraction; If you think a force repulsing the bracelet, try rotating it by 180°. With the IP68 version either sides will work for charging.
You can try to connect the charger to a different USB port as for example the USB port of a Personal Computer.
If you have a charger with an exchangeable cable, you can try to use the cable of the cuff and plug it into the charger, to see if the problem is the cable.
Try pressing the bracelet against the charger with the thumb. If the led lights up when pressing against the charger, there might be a misconnection.
Please clean the charging station pins with a moistened tissue with alcohol and try again.
If it still does not charge and there is no red light glowing, please follow the troubleshooting steps through our support bot on the right bottom of the following page Support: Aktiia
You will be asked to provide videos or photos and other details that can help us identifying the issue quickly. At the end of the conversation, a Ticket with all information will be sent to our Customer support Team to assist you with your issue.