How do I request a return for refund of my Hilo?

You may request a return for refund within 14 days from the date of delivery:

1. Visit our Support page
   Go to the Support section on our website and click “Contact us” to display the bot: Contact Us

2. Submit a return request
   Fill in the required information through the chatbot. This will generate a support ticket, and our team will reach out to you as soon as possible.

3. Receive your return label
   Once your request is reviewed, our Support Team will provide you with the return shipping label.

For further details, please refer to our Terms & Conditions - Chapter 9. Right to withdrawals.