How do I request a return for refund of my Hilo?

You may request a return for refund within 14 days from the date of delivery:

Visit our Support page
Go to the Support section on our website and click “Contact us” to display the bot: Contact Us
Submit a return request
Fill in the required information through the chatbot. This will generate a support ticket, and our team will reach out to you as soon as possible.
Receive your return label
Once your request is reviewed, our Support Team will provide you with the return shipping label.

For further details, please refer to our Terms & Conditions - Chapter 9. Right to withdrawals.
⚠️ Important Information
We will refund the device and your initial payment, including the membership fee.
However, we are not able to cancel your subscription on your behalf.
If you have entered your payment details via the App Store, you must cancel the subscription directly in the App Store.
If not cancelled, the subscription will automatically renew at the next billing cycle (after 1 year) and you will be charged again