Why can I not log into my Hilo account? : Hilo

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My charger does not light up red, when I put the bracelet on the charger; what should I do? I have gaps in my daily measurements / How can I get more readings? I cannot connect my Hilo Band; What can I do? The bracelet strap is too small / too large. Can I buy a strap in a different size? My bracelet does not take measurements anymore How many days does the battery last on a single charge? What is the battery autonomy of the bracelet? I cannot pair my bracelet to my phone; what can I do? How long does it take to fully charge Hilo Band? The bracelet is blinking fast red when on the charger and does not pair Why can I not log into my Hilo account? I cannot pair my cuff to my phone; what can I do? How do I know that my bracelet is fully charged? Why do I have a disclaimer saying that my data might not be accurate? Why did I not receive an email to reset my password after the message “We sent you an email to reset your password, please check your inbox and click on the link to reset it"? I did not receive a verification email to confirm my email; what should I do ? My verification link has expired; what should I do? During pairing, I got the message that my bracelet is already paired to another account; what should I do? The initialization cuff is too small/large; can I buy it in a different size? The cuff does not inflate. What can I do? Why did my initialization complete with a warning that “a slight change in parameters was noticed”? Why did my initialization not complete with the message that “a meaningful change in parameters was noticed”? Why did my initialization not complete with the message that “my blood pressure is varying too much”? Is it possible that the bracelet took a measurement, while I was not wearing it? How do I change the language of my Newsletter? What should I do if my Hilo Band gets wet? Can I charge the Hilo Band while it is wet? I had a skin rash on my wrist where I usually wear the bracelet; what should I do?

Why can I not log into my Hilo account? Print

If you are experiencing difficulties logging into your Hilo App account, here are some common issues and solutions:

Attempting to Register Instead of Logging In: If you’re trying to log in but accidentally select "Get started", the app will guide you to register a new account. Be sure to select "I have an account already" rather than creating a new account if you already have one.
Incorrect Login Credentials: Double-check your email and password. If you forgot your password, click on "Forgot Password" in the app’s login screen and follow the instructions to reset it. If you don’t see the reset email, check your spam or junk folder.
Using Website Account Details in the App: You might be trying to log into the Hilo App using the credentials created on the Hilo website when you processed your order. Please note that the Hilo App and the Hilo website have separate accounts, so the app will not recognize your website credentials. If you attempt to use website details in the app, you will see the message, "Error, your email or password is incorrect; please check and try again."
Account Lock: If your account is locked after multiple failed attempts, wait a few minutes before retrying. Contact Support