I cannot pair my cuff to my phone; what can I do? : Hilo

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My charger does not light up red, when I put the bracelet on the charger; what should I do? I have gaps in my daily measurements / How can I get more readings? I cannot connect my Hilo Band; What can I do? The bracelet strap is too small / too large. Can I buy a strap in a different size? My bracelet does not take measurements anymore How many days does the battery last on a single charge? What is the battery autonomy of the bracelet? I cannot pair my bracelet to my phone; what can I do? How long does it take to fully charge Hilo Band? The bracelet is blinking fast red when on the charger and does not pair Why can I not log into my Hilo account? I cannot pair my cuff to my phone; what can I do? How do I know that my bracelet is fully charged? Why do I have a disclaimer saying that my data might not be accurate? Why did I not receive an email to reset my password after the message “We sent you an email to reset your password, please check your inbox and click on the link to reset it"? I did not receive a verification email to confirm my email; what should I do ? My verification link has expired; what should I do? During pairing, I got the message that my bracelet is already paired to another account; what should I do? The calibration cuff is too small/large; can I buy it in a different size? The cuff does not inflate. What can I do? Why is the system asking to calibrate again within 48h? Why is my calibration "incomplete"? Is it possible that the bracelet took a measurement, while I was not wearing it? How do I change the language of my Newsletter? What should I do if my Hilo Band gets wet? Can I charge the Hilo Band while it is wet? I had a skin rash on my wrist where I usually wear the bracelet; what should I do?

I cannot pair my cuff to my phone; what can I do? Print

Please check our guide on how to pair the Initialization Hilo Cuff here: Pairing your Aktiia Cuff

Pairing troubleshooting:

If the pairing failed despite following the instructions above, here are a few additional things you can try:

Switch OFF the cuff
Wait for 3 seconds, then switch the cuff ON again, making sure the BLUE light is blinking. If the blue led is steady, the cuff is already connected.
Press the TRY AGAIN button and retry pairing.
Restart your phone if the problem persists.

If this does not solve the issue, please check if the Hilo Cuff is visible in your smartphone Bluetooth Settings and contact our customer support here Support : Aktiia

Please note that Hilo Band Kit is meant for personal use only and should not be shared.