Please check our guide on how to pair the Aktiia Initialization cuff here: Pairing your Aktiia Cuff
If the pairing failed despite following the instructions above, here are a few additional things you can try:
- Switch OFF the cuff
- Wait for 3 seconds, then switch the cuff ON again, making sure the BLUE light is blinking. If the blue led is steady, the cuff is already connected.
- Press the TRY AGAIN button and retry pairing.
- Restart your phone if the problem persists.
If this does not solve the issue, please check if the Aktiia device is visible in your smartphone Bluetooth Settings and contact our customer support at firstname.lastname@example.org.
Please note that Aktiia device is meant for personal use only and should not be shared.