Synchronization issues after switching to the Hilo App, what can I do? : Hilo

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Synchronization issues after switching to the Hilo App, what can I do? My charger does not light up red, when I put the bracelet on the charger; what should I do? I have gaps in my daily measurements / How can I get more readings? I cannot connect my Hilo Band; What can I do? The bracelet strap is too small / too large. Can I buy a strap in a different size? My bracelet does not take measurements anymore How many days does the battery last on a single charge? What is the battery autonomy of the bracelet? I cannot pair my bracelet to my phone; what can I do? How long does it take to fully charge Hilo Band? The bracelet is blinking fast red when on the charger and does not pair Why can I not log into my Hilo account? I cannot pair my cuff to my phone; what can I do? How do I know that my bracelet is fully charged? Why do I have a disclaimer saying that my data might not be accurate? Why did I not receive an email to reset my password after the message “We sent you an email to reset your password, please check your inbox and click on the link to reset it"? I did not receive a verification email to confirm my email; what should I do ? My verification link has expired; what should I do? During pairing, I got the message that my bracelet is already paired to another account; what should I do? The initialization cuff is too small/large; can I buy it in a different size? The cuff does not inflate. What can I do? Why did my initialization complete with a warning that “a slight change in parameters was noticed”? Why did my initialization not complete with the message that “a meaningful change in parameters was noticed”? Why did my initialization not complete with the message that “my blood pressure is varying too much”? Is it possible that the bracelet took a measurement, while I was not wearing it? How do I change the language of my Newsletter? What should I do if my Hilo Band gets wet? Can I charge the Hilo Band while it is wet? I had a skin rash on my wrist where I usually wear the bracelet; what should I do?

Synchronization issues after switching to the Hilo App, what can I do? Print

If you are experiencing synchronization issues after switching from the Aktiia App to the Hilo App, please make sure you download the latest version of the Hilo App 2.2.0 or alternatively, you perform the following actions:

Unpair the bracelet from the "Measure" screen of your App.
Unpair the bracelet from the Bluetooth (BLE) settings of your mobile phone.
Reboot your phone.
Open the Hilo App and pair the bracelet again.

If the problem persists, please contact us through the bot by selecting:
“Bracelet and charger” → “I cannot connect my bracelet”.

Note: You may need to repeat the same steps with the cuff if it's also affected.